Refund policy

Made with a mother's love

Refund & cancellation policy

We want every Mumma's Bite order to reach you fresh and exactly as you ordered it. Because our bars are food, we can't accept returns of opened or unopened products for reasons of hygiene and food safety. If something is wrong with your order, we will make it right.

Damaged, wrong or missing items

If your order arrives damaged, tampered with, incorrect or with items missing, please contact us within 48 hours of delivery with your order number and clear photos of the package and products (an unboxing video helps us resolve it faster). After checking, we will send a free replacement or give you a full refund for the affected items, whichever you prefer.

Quality concerns

If you have a concern about the taste, freshness or quality of a product within its shelf life, contact us with your order number and photos of the product and its batch/expiry details. We review every case personally.

Cancellations

You can cancel an order at no cost before it has been dispatched. Message us on WhatsApp or email us as soon as possible. Once an order has been handed to the courier it cannot be cancelled.

Refunds

Approved refunds are made to your original payment method (UPI, card, net banking or wallet) through Razorpay. Refunds are usually processed within 2 business days of approval and typically appear in your account within 5–7 business days, depending on your bank.

Undelivered orders

If an order is returned to us because the address was incorrect or the parcel could not be delivered after repeated attempts, we will refund the product value. Delivery charges for the failed delivery may be deducted.